The following terms and conditions (“T&C’s”) constitute a binding agreement between you (“You”) and UnPay Innovation Private Limited (“UnPay”). By using UnPay’s services, you agree to be bound by these T&C’s. 1. Working Procedure UnPay provides its services in the following manner: First Step: UnPay becomes the Business Correspondent (BC) of Banks / FIs. Second Step: UnPay appoints a BC agents (typically a retail merchant) for doing Domestic Money Transfer business. The BC Agent deposits initial capital (for example Rs. 5,000/-) in UnPay’s Bank account to start the business. UnPay provides equivalent Trading balance (i.e Rs. 5,000/- in this example) in the form of ‘E-money’ to retailer on UnPay’s portal. Third Step: UnPay appoints Distributors (field boys) for collecting cash from merchant’s outlets. A Walk-in customer comes to the BC agent’s (Merchant) outlet and gives cash (e.g Rs. 4,000/-+ transfer fee of 1% - Rs. 40/-) to be transferred to his family member’s bank account in his village. Merchant collects Rs. 4,040/-feeds in the mobile number of the walk-in customer and bank details of the beneficiary on UnPay’s portal and then sends a request for transferring Rs 4,000/-. UnPay transfers Rs. 4,000/ from its settlement bank account to beneficiary’s bank account. UnPay debits the Trading balance (e-money) of Merchant on its portal with Rs. 4,000/-+ fee of Rs. 40/-). Hence retailer’s trade balance now reduces to Rs. 960/- (i.e. Rs. 5,000/ – Rs. 4,040/-). UnPay’s appointed Distributor (field boy) goes to Merchant’s shop, collects cash of Rs. 4,040/- and deposits in UnPay’s bank account. UnPay reconciles it and gives e-money of Rs. 4,040/- to Merchant and his trade balance again becomes Rs. 5,000/-. He can now serve customers the next day. 2. KYC Compliance The use of UnPay’s services will be allowed in adherence to RBI KYC policy. For compliance to RBI KYC policy, UnPay shall collect, verify and securely maintain your personal identification details before any Services can be delivered and at the time of Registration and/ or on a later date, for availing and / or continuation of the UnPay’s services. 3. Registration Data You agree that if you provide any information which is false, inaccurate, incomplete or there are otherwise reasonable grounds to suspect that such information is suspicious, inaccurate, or not in accordance with these T&C’s, UnPay shall have the right to cancel / not effectuate the transaction. 4. Charges for Money Transfer You shall pay the service charges prescribed by UNPay in the form and manner prescribed for such payment. UnPay’s charges for Domestic Money Transfer are upto 1% of the transaction amount. UnPay may at its discretion, change, amend, increase, or reduce the service charges without any prior intimation to you. You are advised to peruse the T&C’s thoroughly before effecting any transaction. 5. Disclaimer of Warranties a. As has been stated hereinabove, UnPay has executed Business Correspondent Agreements with various Banks and FIs in order to provide its services / transfer your money to the intended beneficiary. UnPay is not responsible for the failure of any transaction where such failure has resulted because of the fault (in any manner) of any such Bank or FI. b. UnPay shall be responsible for addressing all customer service aspects related to any transaction being affected by using its services. c. UnPay is responsible for all acts of omission or commission of its authorized / designated agents, including safety and security aspects. 6. Indemnity a. You agree to indemnify, save, and hold UnPay, its affiliates, contractors, employees, officers, directors, agents and its third-party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to use, misuse, misrepresentation, any violation by you of these T&C’s, or any breach of the representations, warranties, and covenants made by you herein. b. UnPay reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UnPay, including rights to settle, and you agree to cooperate with UnPay’s defense and settlement of these claims. UnPay will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. 7. Limitation of Liability Notwithstanding else contained in these T&Cs or anywhere else, the maximum aggregate liability of UnPay shall be limited to the amount of the transaction sought to be affected by you. 8. Force Majeure UnPay shall not be liable for failure or delay in performing its obligations under these T&C’s, if such failure or delay is due to circumstances beyond reasonable control, including, without limitation, acts of any governmental body, lock-downs, pandemics, epidemics, war, insurrection, sabotage, embargo, terrorist or other attack, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the services etc. 9. Governing Law and Jurisdiction These T&C’s shall be interpreted and construed according to and governed by the laws of India. All disputes arising under this Agreement or any other agreement are subjected to the exclusive jurisdiction of courts at Kolkata, West Bengal, India to the exclusion of any other Court anywhere. 10. Entire Agreement: These T&C’s (including all such conditions and policies that are incorporated herein by reference) set forth the entire understanding and agreement between you and UNPay. Customer Grievance link: https://unpay.in/grievance FAQ link available on web site: https://unpay.in/faq 11. Grievance and Customer Support You have the right to register your complaint if you are not satisfied with the services of UnPay. You can lodge a complaint by sending email to connect@unpay.in. On receiving the escalation, the complaint will be acknowledged within twenty four (24) hours. Post acknowledgement, resolution will be provided up to a maximum of seven (7) days. For details, checkout the Customer Grievance page: https://unpay.in/grievance